Audio Not Playing
If audio isn't playing, follow these troubleshooting steps in order. Most issues can be resolved quickly!
Quick Fixes
Check Device Volume
Ensure your device volume is turned up and not muted:
- iOS: Use volume buttons on the side of your device
- Android: Use volume buttons or check settings
- Make sure silent mode/Ring/Silent switch is OFF
Close and Reopen the App
Sometimes the audio player needs to restart. Fully close the app (swipe away from recent apps) and reopen it, then try playing audio again.
Check Audio File Download
Audio files download automatically when you first access a stop. If you're on slow internet, wait a few moments for the download to complete, then try again.
Advanced Troubleshooting
Restart Your Device
Sometimes device-level issues can affect audio playback. Try restarting your phone or tablet, then launch the app again.
Check App Permissions
Ensure the app has necessary permissions:
- iOS: Settings → AudioVenture → Check microphone/media permissions (if applicable)
- Android: Settings → Apps → AudioVenture → Permissions
Check Device Storage
Audio files require storage space. If your device is low on storage, audio may not download or play. Free up some space and try again.
Update the App
Ensure you're running the latest version of AudioVenture. Check the App Store or Play Store for updates.
Still Not Working?
If none of these steps resolve the issue, please contact our support team at [email protected]. Include your device model, operating system version, and app version to help us assist you faster.